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Frequently Asked Questions

01
What will CityGuest do for me?

By providing short-term rental solutions, we assist property owners in maximising their income while minimising their workload. Our team handles the daily tasks associated with managing Airbnb and other short-term rental properties worldwide, which includes managing online listings, photography, pricing, guest communication, cleaning, laundry, provision of toiletries, and ensuring seamless guest check-in experiences.

02
Where does CityGuest operate?

We currently operate in London. We are consistently expanding. If you have a property outside of these areas, you are more than welcome to get in touch with us.

03
Where will you list my property?

We offer a wide range of listing opportunities for your property, including all the major platforms such as Airbnb, Booking.com, HomeAway, VRBO, Homelidays and all their partner sites.

04
How can I earn more by going with CityGuest?

Our primary objective at CityGuest is to help you earn the maximum possible income from your property. Other than offering one of the best market rates there is, with no fixed fees or long binding periods, our team of seasoned hospitality professionals use a designed and comprehensive pricing strategy to ensure maximized monthly income. We take into account overall occupancy rates of the city, travel trends, location of the property, nearby events, seasonality, and competitor pricing, among others. Our expertise and insights ensure that your rental property will consistently generate high revenue throughout the year.

05
How much does the service cost?

We provide an all-inclusive property management package that covers everything from listing your property to maintaining it. The most significant advantage of our services is that we only charge a commission-based solution, with no fixed monthly fees, or long-term contracts. As a result, we can guarantee our clients the lowest possible costs while ensuring that their property is well-maintained and profitable.

06
Are there any setup, admin or onboarding costs involved?

Preparing your property for guests and ensuring a seamless experience with CityGuest is effortless, thanks to our convenient one-time onboarding fee. This fee encompasses the expenses associated with the entire setup process, including professional photos, copywriting an appealing online listing on several booking platforms, professional cleaning of your entire property, linen change for our first guests, price optimisation and a visit from our dedicated staff to guarantee your home is equipped with all the essential amenities for hosting guests and boosting your rental income. Nothing is paid upfront, the onboarding fee will be deducted from your first month's income.

07
Do you offer linen and towels?

Yes! We provide this service as part of our package. Between bookings, we'll ensure that all our guests are provided with fresh and clean linen and towels.

08
What does short-letting mean and is it difficult?

If you are looking for a way to earn extra income from your property, you might have considered becoming a short-let host. Airbnb is one of the most popular short-term rental sites in the world, and it allows you to rent out your space to guests who are looking for a home away from home. But how do you start an Airbnb business? And what are the benefits and challenges of hosting on Airbnb?

In our blog section, we have articles that will answer some of the most common questions that aspiring short let hosts have, such as:

- How does short-letting work?
- How to become a short-let host?
- How to set up a short-let listing?
- How to manage an Airbnb property?
- How to optimise Airbnb performance?

We will also share some tips and resources that can help you succeed as an Airbnb host, such as:

- How to design your space for guests
- How to price your short-let listing competitively
- How to market your Airbnb property effectively
- How to handle bookings, check-ins, and reviews
- How to outsource your short-let management tasks

By reading our articles you will have a clear idea of what it means to run an Airbnb business, the challenges and benefits as well as how to make the most of your hosting experience. Whether you want to rent out a spare room, a whole house, or multiple properties, we will show you how to turn your space into a profitable short-let venture.

09
What differentiates CityGuest from other management companies?

If you are looking for a reliable and affordable airbnb management company, you might be overwhelmed by the number of options available. How do you choose the best one for your needs? In our blog article, we will compare CityGuest with some of the most popular competitors in the UK market, such as Houst, Pass the Keys, Guestready, Nestify, Cityrelay, Your Air Host, Guest365, Pass the Property and Helloguest. We will show you why CityGuest is the best choice for your airbnb business.